A few of you guys recommended Rick's for his impeccable transmission knowledge and skill...and I believe you (and him) that he knows what he's doing when it comes to transmissions, but 4 months later, I have yet to see it!
I initially spoke to the secretary and an older employee the day I dropped the car off in late July (Rick was out of town). I asked for Rick to call me when he got back so we can talk about what I wanted done. No call back. About two weeks later I called him and he apologized for it being busy and short staffed. I then dropped off the cooler and he showed me that he had broken down my tranny and pointed out a few broken parts and we talked about what needed to be done. The Friday of Labor Day weekend I dropped off a stock valve body for him to put a shift kit in ( and then replace broken parts, clean, put back together, install, adjust, inspect, CALL ME).
I knew he had to order parts, do the job, yada yada. After many weeks I was concerned but kind of giving his the benefit of the doubt. But, 2 months later (Early Nov.) I still had not received as much as a phone call to give me a heads up as to what happening! I called him. He apologized and (get this) he said he FORGOT about my car. How does someone forget about a transmission in pieces in the shop and a car parked in your front lot that hasn't moved in 3 month! He said how busy and short staffed they were (sound familiar). He said he doesn't have a reason for it not being done and he's sorry. Ok, I accept that (only because the SC is not my daily driver) but, now make it right. He said the car would be done by Monday (I called him on a Wednesday). Monday would have been the 10th. I told him I was gonna run up there to at least put on my new plates, but then I figured I'd wait until his call on Monday to go up there. It was only a few days away, right? No call from him. Tuesday was Veterans Day. No call the rest of the week. Tuesday the 18th I called and spoke to the receptionist. She said, Rick was on a test drive. I explained to her the series of events. She said that she hadn't worked for him in the past two months. She said, I'm sorry and I'll get on Rick to get in touch with you. I double checked with her to see if she had my info and phone number...she did. It's now been over another week and I still haven't received a call back from him or the receptionist yet!
WHAT IS GOING ON HERE!!!!!!!!!!!!!! This complete lack of customer service is totally unacceptable. I've restarted the insurance on my car in July. So, I've been paying on it for 4 months with out being able to drive it-Wasted money, I got new registration- 4 months of it have been shot...wasted money. I've been wanting to get new parts for the car...wasted time and opportunities.
When I get my car back, I want to see nothing but the best workmanship, a perfect running tranny for the next 150,000 miles and big "I'm sorry" price reduction!
It's hard to find excellent, trust worthy mechanics around here. While I look forward to see/feel his top notch workmanship, I would have loved to see some simple common courtesy and proper customer service!
I'm still waiting!
Anthony
I initially spoke to the secretary and an older employee the day I dropped the car off in late July (Rick was out of town). I asked for Rick to call me when he got back so we can talk about what I wanted done. No call back. About two weeks later I called him and he apologized for it being busy and short staffed. I then dropped off the cooler and he showed me that he had broken down my tranny and pointed out a few broken parts and we talked about what needed to be done. The Friday of Labor Day weekend I dropped off a stock valve body for him to put a shift kit in ( and then replace broken parts, clean, put back together, install, adjust, inspect, CALL ME).
I knew he had to order parts, do the job, yada yada. After many weeks I was concerned but kind of giving his the benefit of the doubt. But, 2 months later (Early Nov.) I still had not received as much as a phone call to give me a heads up as to what happening! I called him. He apologized and (get this) he said he FORGOT about my car. How does someone forget about a transmission in pieces in the shop and a car parked in your front lot that hasn't moved in 3 month! He said how busy and short staffed they were (sound familiar). He said he doesn't have a reason for it not being done and he's sorry. Ok, I accept that (only because the SC is not my daily driver) but, now make it right. He said the car would be done by Monday (I called him on a Wednesday). Monday would have been the 10th. I told him I was gonna run up there to at least put on my new plates, but then I figured I'd wait until his call on Monday to go up there. It was only a few days away, right? No call from him. Tuesday was Veterans Day. No call the rest of the week. Tuesday the 18th I called and spoke to the receptionist. She said, Rick was on a test drive. I explained to her the series of events. She said that she hadn't worked for him in the past two months. She said, I'm sorry and I'll get on Rick to get in touch with you. I double checked with her to see if she had my info and phone number...she did. It's now been over another week and I still haven't received a call back from him or the receptionist yet!
WHAT IS GOING ON HERE!!!!!!!!!!!!!! This complete lack of customer service is totally unacceptable. I've restarted the insurance on my car in July. So, I've been paying on it for 4 months with out being able to drive it-Wasted money, I got new registration- 4 months of it have been shot...wasted money. I've been wanting to get new parts for the car...wasted time and opportunities.
When I get my car back, I want to see nothing but the best workmanship, a perfect running tranny for the next 150,000 miles and big "I'm sorry" price reduction!
It's hard to find excellent, trust worthy mechanics around here. While I look forward to see/feel his top notch workmanship, I would have loved to see some simple common courtesy and proper customer service!
I'm still waiting!
Anthony
.........it'll probably get done quick..
